I joined a programme, now what? Great question!

Welcome to the latest instalment of our “Great question!” series. This series addresses common questions about TerraCycle and our recycling solutions. 

You’ve made your TerraCycle account, found a free recycling programme you want to participate in, and clicked the “Join” button. Here’s what happens next.

  1. Start collecting

Once you’ve joined a programme, you are “active” and can officially start collecting rubbish to send in for recycling. (Hint: You’ll know you’ve officially joined a programme when it is marked “Active” under “My programmes” in your profile.)

If you haven’t already, read the programme web page carefully to know exactly what is and what is not accepted. Then, start collecting the accepted items in a spare shipping box or receptacle. 

  1. Print your free shipping label

As your box fills up, log in to your TerraCycle account and visit your profile to download a prepaid shipping label. All you’ve got to do is click “Get shipping label,” and we’ll send one to your email. 

  1. Seal your box and drop it off

Tape up your box or receptacle and attach the free shipping label to it. Then drop off your box at the shipping service indicated on the label. Just like that, your rubbish is on its way to us for recycling!

Read important shipping information here.

Remember that you can join as many free recycling programmes as you’d like! And if you’d like to #RecycleEverything, browse our selection of Zero Waste Boxes.

What about Zero Waste Boxes?

Sending in your rubbish through our free recycling programmes is easy, but it’s even easier when you purchase a Zero Waste Box™! That’s because your Zero Waste Box will arrive at your address with a prepaid return shipping label already attached. Just fill it, seal it up, and drop it off at the shipping service indicated on the label.

What happens to the rubbish?

We’re glad you asked! Once we receive your rubbish, we separate it by material type and clean it. Then it’s processed depending on material type. Plastics are shredded or ground and then melted and reformatted into pellets. Metals are melted into metal sheeting, ingots, or bar stock.

Learn more about our recycling process.

Still have questions? Visit the TerraCycle Help Centre for more answers or to contact us directly. We’re always here to help.

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